Privacy Policy

Overview

Maison de Joy ("we", "us", "our") provides handcrafted kuih gifting sets and sharing platters in Malaysia. This policy explains what information we collect when you place an order or contact us, and how we use it.

Information We Collect

• Your name and contact number, for order confirmation and delivery coordination.
• Delivery address(es) and preferred delivery date/time, to fulfil your order.
• Recipient name and contact number, if you are sending a gift to someone else.
• Payment confirmation details (e.g. bank transfer reference), to verify payment for your order.
• Any custom message or note you provide for a gift card.

How We Use Your Information

• To prepare, confirm, and deliver your order.
• To issue invoices and receipts for your purchase.
• To contact you about your order status, delivery scheduling, or any issues.
• To maintain internal order records for accounting and inventory purposes.

How We Store Your Information

Order details are recorded in internal business tools (invoicing, order calendar, and record-keeping spreadsheets) accessible only to Maison de Joy's own team. We do not sell or share your personal information with third parties for marketing purposes.

Third-Party Services

We use trusted third-party services (such as Google Workspace tools and payment/delivery partners) solely to operate our business — for example, to generate invoices, maintain our order calendar, and arrange delivery. These providers only receive the information necessary to perform their function for us.

Data Retention

We retain order records for as long as reasonably necessary for accounting, tax, and customer service purposes.

Your Rights

You may contact us at any time to request access to, correction of, or deletion of your personal information held by us, subject to our legal obligations to retain certain records.

Contact Us

If you have any questions about this policy or how your information is handled, please reach out via WhatsApp or email through the contact details on our homepage.